Orders within France
We offer exchanges or refunds for all products returned within 14 days of purchase, in their unopened and original condition.
To exchange or return a product purchased online*, you can send your product with your order number to the address below:
Aesop EU Online
62, Rue Taitbout
Paris, 75009
France
*Please note that shipping costs will be at your own expense.
Or visit one of our Aesop signature stores with your invoice (received by email).
Regrettably, we are unable to accept online returns for products purchased in an Aesop signature store, department store or elsewhere.
Refunds
All refunds will be processed to the original method of payment. If your original payment method was an Aesop Gift Card, you will receive a replacement gift card by email when your return is processed.
All other Countries
We offer refunds for all products returned within 14 days of purchase, in their unopened and original condition. If you would like to return an item purchased online, please contact us.
Regrettably we are unable to accept online returns for products purchased in an Aesop signature store, department store or elsewhere.
All refunds will be processed to the original method of payment.
If your original payment method was an Aesop Gift Card, you will receive a replacement gift card by email when your return is processed.