Common Questions
- How can I obtain personalised product advice?
- What are your delivery options and shipping costs?
- How can I track my parcel?
- Will I receive samples with my order?
- Can I specify the order as a gift and create a personal message?
- I cannot check out?
- How can I return my purchase?
- What is your returns policy?
All Topics
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Products and services
Learn about Aesop's products, formulations, ingredients, skin types, skin type suitability, and services.
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Orders and shipping
Find information on orders and shipping times, gift wrapping and samples.
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Payment and My Account
Enquiries relating to Aesop accounts, and payment options.
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Website assistance
Frequently asked questions about our website, privacy policy, stockists and careers.
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Sustainability
Learn about Aesop’s approach to packaging, animal testing, and the environment.
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Returns and exchanges
Find information on our returns policy and how to return an Aesop purchase.