Common Questions
All Topics
-
Products and services
Learn about Aesop's products, formulations, ingredients, skin types, skin type suitability, and services.
-
Orders and shipping
Find information on orders and shipping times, gift wrapping and samples.
-
Returns and exchanges
Find information on our returns policy and how to return an Aesop purchase.
-
Website assistance
Frequently asked questions about our website, privacy policy, stockists and careers.
-
Sustainability
Learn about Aesop’s approach to packaging, animal testing, and the environment.
-
Payment and My Account
Enquiries relating to Aesop accounts, and payment options.