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Orders & Shipping

Shipping

  • Delivery options and shipping costs
  • How can I track my parcel?
  • Can I purchase Aesop tea?
  • Do you offer international shipping?
  • Where will my order be shipped from?
  • Can I collect my order in store?
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Orders

  • How can I tell which fragrance was sprayed on my order?
  • How can I return my online order?
  • What are your payment options?
  • How many items can I order?
  • Can I cancel or amend my order?
  • I'm missing an item from my online order?
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Click and Collect

  • What is Click and Collect?
  • How do I place an order for collection?
  • Which stores offer Click and Collect?
  • How will I know when my Click and Collect order is ready for collection?
  • How much does Click and Collect cost?
  • What do I need to bring with me to collect my order?
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Afterpay

  • What is Afterpay?
  • How do I use Afterpay?
  • Can I use another payment method in conjunction with Afterpay?
  • Is there a maximum order value for using Afterpay?
  • When is my first installment due?
  • What if I cannot pay an instalment?
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Samples

  • Will I receive samples with my order?

Gifting

  • Gifting & personal messages
  • Aesop Assistance
  • Formulations
  • Orders and shipping
  • Aesop and Environment
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