Orders and shipping

Shipping

• What are your delivery options and shipping costs?
• How can I track my parcel?
• Where will my order be shipped from?
• Do you deliver to PO Boxes & Parcel Lockers?
• Do you offer international shipping?
• What are dangerous goods?

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Orders

• How many items can I order?
• Can I cancel or amend my order?
• Do the prices listed on the website include tax?
• How can I tell which fragrance was sprayed on my order?
• I'm missing an item from my online order?

Click and Collect

• What is Click and Collect and how does it work?
• Which stores offer Click and Collect?
• Can I change my selected store after I have placed my Click and Collect order?
• How will I know when my Click and Collect order is ready for collection?
• Can I cancel or amend my Click and Collect order?
• What do I need to bring with me to collect my order?

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Samples and gifting

• Will I receive samples with my order?
• Can I specify the order as a gift and create a personal message?
• Can I get some skincare samples before I make a purchase?