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  1. Aesop Assistance
  2. Orders and shipping

Orders and shipping

Shipping

  • What are your delivery options and shipping costs?
  • How can I track my parcel?
  • Where will my order be shipped from?
  • Do you deliver to PO Boxes & Parcel Lockers?
  • Do you offer international shipping?
  • What are dangerous goods?
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Orders

  • How many items can I order?
  • Can I cancel or amend my order?
  • Do the prices listed on the website include tax?
  • How can I tell which fragrance was sprayed on my order?
  • I'm missing an item from my online order?

Click and Collect

  • What is Click and Collect and how does it work?
  • Which stores offer Click and Collect?
  • Can I change my selected store after I have placed my Click and Collect order?
  • How will I know when my Click and Collect order is ready for collection?
  • Can I cancel or amend my Click and Collect order?
  • What do I need to bring with me to collect my order?
See all 7 articles

Samples and gifting

  • Will I receive samples with my order?
  • Can I specify the order as a gift and create a personal message?
  • Can I get some skincare samples before I make a purchase?
  • Aesop Assistance
  • Formulations
  • Orders and shipping
  • Aesop and Environment
  • Website Assistance
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