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What should I do if my order is damaged in transit?

If an item has been damaged in transit, Aesop will provide you with a replacement or a full refund. Please contact us with your order details and an accompanying photo of the damaged item.

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  • What are your delivery options and shipping costs?
  • How can I track my parcel?
  • How can I return my purchase?
  • Can I specify the order as a gift and create a personal message?
  • Where will my order be shipped from?
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