How can we help?

Shop Aesop.com
  • Aesop Assistance
  • Formulations
  • Orders & Shipping
  • Aesop and Environment
  • Website Assistance
Contact Us
  1. Aesop Assistance
  2. Orders & Shipping
  3. Shipping

What should I do if my order is damaged in transit?

If an item has been damaged in transit, Aesop will provide you with a replacement or a full refund. Please contact us with your order details and an accompanying photo of the damaged item.

Was this article helpful?

Related articles

  • Where will my order be shipped from?
  • How can I return my purchase?
  • Delivery options and shipping costs
  • Tracking your parcel
  • Do you offer international shipping?

Related articles

  • Where will my order be shipped from?
  • How can I return my purchase?
  • Delivery options and shipping costs
  • Tracking your parcel
  • Do you offer international shipping?
Contact Us
Website feedback
Denmark Plus icon
© Aesop

Select your location

Oceania Americas Europe Asia
Deutschland Schweiz Rest of Europe Australia Canada - (en) English (CH) United Kingdom Hong Kong S.A.R Norway New Zealand Sweden Singapore United States Canada - (fr) Suisse France Italiano 日本 대한민국 香港特别行政区 香港特別行政區 台灣地區