Orders & Shipping

Shipping

• When will my order be shipped?
• What are the available delivery options?
• Can I collect my order in store?
• Do you offer international shipping?
• What should I do if my order is damaged in transit?
• Where will my order be shipped from?

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Orders

• How can I return my purchase?
• How many items can I order?
• Can I cancel or amend my order?
• Taxes
• Payment security
• Payment options

Klarna

• What is Klarna?
• How do I use Klarna?
• What if I cannot pay an instalment?
• How do I return an order purchased with Klarna?
• Can I use Klarna at an Aesop store or counter?

Samples

• Will I receive samples with my order?

Gifting

• Gift wrapping & personal messages