Common questions
All topics
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Orders & Shipping
Find information on gift wrapping, samples, orders and shipping.
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Returns
Find information on how to return an Aesop purchase.
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Website Assistance
Frequent enquiries relating to Aesop accounts, and stockist, press and careers questions.
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Aesop and the environment
Learn about Aesop’s approach to packaging, animal testing, and the environment.
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Formulations
Topics pertaining to Aesop formulations; ingredients, usage, and skin type suitability.