How can I return my purchase?

We offer refunds for all products returned within 30 days of purchase, in their unopened and original condition.

Hong Kong SAR, China orders: We are pleased to accept online returns to any Hong Kong SAR, China Aesop signature store. Store refund would be only applicable to Click & Collect orders which paid by Visa, Master or American Express. Online delivery orders and Click & Collect orders paid by other payment methods are only available to refund via online.

Macau SAR, China orders: Products must be shipped back to Hong Kong SAR. The return shipping cost to Hong Kong SAR, China is to be paid by the customer.

If you would like to return an item purchased online, please contact us.

All refunds will be processed to the original method of payment.

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