Common questions
All Topics
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Products and services
Learn about Aesop's products, formulations, ingredients, skin types, skin type suitability, and services.
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Orders and shipping
Find information on orders and shipping times, gift wrapping and samples.
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Payment and My Account
Enquiries relating to Aesop accounts, and payment options.
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Website assistance
Frequently asked questions about our website, privacy policy, stockists and careers.
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Sustainability
Learn about Aesop’s approach to packaging, animal testing, and the environment.
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Returns and exchanges
Find information on our returns policy and how to return an Aesop purchase.