Can I exchange my products?

In-store purchases from an Aesop store:
Products purchased in an Aesop store may be exchanged at any Aesop store, in accordance with the terms of our returns policy.

Online purchases from aesop.com:

We cannot facilitate online exchanges. To exchange products purchased from our online store, in accordance with the terms of our returns policy, we request that you either:

  • visit an Aesop store for an exchange to be coordinated; or
  • contact our online Customer Service team below to request a return and complete the purchase of alternative products either online or in-store.
Was this article helpful?