How may we help you?

Shop Aesop.com
  • Aesop Assistance
  • Formulations
  • Orders & Shipping
  • Aesop & Environment
  • Website Assistance
Contact Us
  1. Aesop Assistance
  2. Orders & Shipping

Orders & Shipping

Shipping

  • Delivery options and shipping costs
  • Tracking your parcel
  • Where will my order be shipped from?
  • Do you offer international shipping?
  • Can I collect my order in store?
  • What should I do if my order is damaged in transit?
See all 9 articles

Orders

  • How can I return my online order?
  • Can I cancel or amend my order?
  • How many items can I order?
  • Digital Gift Cards
  • Taxes
  • Payment security
See all 7 articles

Click and Collect

  • What is Click and Collect?
  • How do I place an order for collection?
  • Which stores offer Click and Collect?
  • How will I know when my Click and Collect order is ready for collection?
  • How much does Click and Collect cost?
  • What do I need to bring with me to collect my order?
See all 15 articles

Klarna

  • What is Klarna?
  • How do I use Klarna?
  • Where can I find further information about Klarna?
  • What if I cannot pay an installment?
  • How do I return an order purchased with Klarna?
  • Can I use Klarna at an Aesop store or counter?

Samples

  • Will I receive samples with my order?

Gifting

  • Gifting & personal messages
  • Aesop Assistance
  • Formulations
  • Orders & Shipping
  • Aesop & Environment
  • Website Assistance
Contact Us
Website feedback
United States Plus icon
© Aesop

Select your location

Oceania Americas Europe Asia
Deutschland Schweiz Rest of Europe Australia Canada - (en) English (CH) Denmark United Kingdom Hong Kong S.A.R Norway New Zealand Sweden Singapore Canada - (fr) Suisse France Italiano 日本 대한민국 香港特别行政区 香港特別行政區 台灣地區